Frequently asked questions

Once you have made your choices and entered your details, submit your order. It becomes binding when we send the order confirmation. Check that everything is correct and contact us promptly if anything is wrong.

Checkout shows the payment options available for your order. Depending on your market and eligibility, these may include card payment, Swish, bank transfer, and invoice or instalments through Zaver.

It depends on the method you choose. Direct payments are made when you place the order, while invoice and instalment payments follow the terms shown at checkout.

Contact us as soon as possible if you want to change or cancel your order. Changes take effect once we confirm them in writing and may affect the price and delivery time. Consumers may cancel before receiving the building, but we are entitled to compensation for reasonable costs and losses as permitted by applicable law. The amount can be substantial once production has started. For business purchases, changes and cancellation are governed by the quotation or agreement.

Yes, all prices include VAT. You will always see the final price before completing your order.

We normally deliver within 10–15 working days unless stated otherwise for the product or order. Your delivery time appears in the order confirmation.

You can see the delivery charge for your order at checkout before completing the purchase. It also appears in your order confirmation, so you can easily check the cost of your delivery.

Your building arrives by lorry and is unloaded using a tail lift and pallet truck, a crane or a truck-mounted forklift. We will tell you which method applies to your order before delivery.

The size depends on the delivery method. A tail-lift lorry may be around 13 metres long, 2.75 metres wide and 4.5 metres high, weighing up to 26 tonnes. A crane lorry or lorry with a truck-mounted forklift may be around 25 metres long, with the same width and height, weighing up to 44 tonnes. We will tell you which vehicle to expect before delivery.

Check that the access road is wide enough and can support the delivery vehicle. There must also be sufficient overhead clearance and turning space. Look for branches, overhead cables, walls and fences that could obstruct access. For a tail-lift delivery, the pallet truck needs a hard, level, even surface to roll on. Loose gravel, uneven ground or a steep slope can make unloading difficult. If you are unsure about the surface, contact us so we can review the conditions together.

We unload as close to your property as the access route and site conditions allow. You and the driver agree on the unloading point, and the driver decides where unloading is safe. Carrying goods inside or moving them further across the property is included only if agreed in writing.

Yes, either you or someone you have appointed must be there to receive the delivery as agreed. Let us know as soon as possible if you cannot attend. If no one can receive the goods at the agreed time, you may need to pay reasonable costs for return transport or redelivery.

We agree on a suitable delivery week. The carrier contacts you before delivery to plan and confirm the delivery day. A specific date or time slot applies only once confirmed. Contact us if you would like a later delivery week or have particular site requirements.

Contact us promptly so we can plan the next step together. Extra charges may apply if delivery cannot be completed because of an incorrect address, no one being available to receive it, or access and unloading conditions that do not meet the requirements provided. These may cover return transport, another vehicle, extra work or redelivery. Any charge will reflect the actual and reasonable costs.

Contact us as soon as possible and we will help you. If delivery is delayed, we will provide an updated delivery estimate when we have more information. Photograph any visible transport damage and, where possible, note it on the delivery note. Keep the labels and packaging.

Yes, you can adapt the size, layout, roof and details using the options available for your building. Tell us what you want to create and we will help you find a solution that suits your needs and garden.

It depends on the building and options you choose. The specification and order confirmation show what is included in your order. Images provide inspiration and may show furniture or other details that are not included. If you are unsure about anything, we will be happy to help.

Yes, you receive drawings and assembly instructions for your building. Read them before you start to get a clear overview of the work. Use the latest version we have sent and contact us if anything is unclear.

Start by reading the assembly instructions. They explain the tools required, how many people are needed and how the parts fit together. The site and base must also be prepared to suit the building drawings and the conditions in your garden. We are happy to help with questions before you start.

Yes, we also offer assembly. Contact us with the building you are interested in and where it will stand, and we will prepare a proposal for your project.

If a part is missing or damaged when you unpack your building, we will send a replacement straight away, free of charge, provided the damage did not arise after receipt. Contact us with your order number and tell us what is affected. Photos of the damage and package label help us identify the right part.

For standard products covered by withdrawal rights, consumers have 14 days to tell us they wish to withdraw, starting on the day after receipt. Buildings made to your request with adaptations outside Formbo’s standard range, such as specific dimensions, mirrored layouts or opening positions, are excluded. We do not offer voluntary returns of these specially manufactured products. Businesses and other legal entities do not have statutory withdrawal rights. Always contact us before making a return so we can explain what applies to your order and how to arrange it.

Contact us when you discover the fault and we will help you. Send your order number and explain what has happened, preferably with clear photographs. We will review the information and explain the next step. Sometimes we need to inspect the product to establish how the fault should be resolved.

If anything is unexpectedly missing or damaged, we will send replacement parts promptly and free of charge, provided the damage did not arise after receipt. Contact us with your order number and explain the issue, preferably with photographs. Consumers also have statutory rights in relation to faults present at delivery.